Venkata Subramanya Vedagiri

Venkata Subramanya Vedagiri is a distinguished and highly accomplished IT professional with over 20 years of experience in Product Development, IT Agile Project Management, SaaS Implementation, Quality Assurance, Business Intelligence, and Web Application Maintenance. His career is marked by significant contributions to enterprise technology transformations, particularly in ServiceNow implementations, cloud computing, business intelligence, and risk management solutions. Currently based in the United States, Venkata serves as a Senior Software Developer in Business Intelligence and Gen AI at Rackspace US Inc. He plays a pivotal role in leading ServiceNow onshore and offshore teams, acting as the primary liaison between product management, users, and the development team. His strategic vision ensures alignment with organizational objectives, delivering seamless product roadmaps and enhancing overall efficiency. His expertise in implementing various ServiceNow modules, including ITSM, HRSD, PPM, CMDB, and IT GRC, has streamlined enterprise IT operations, improving risk management, governance, and compliance across global teams. Venkata’s leadership in ServiceNow SaaS implementation has transformed business operations through Agile methodologies like Scrum and Kanban. His initiatives in incident/request workflow, risk, vulnerabilities, and exception management have significantly improved operational efficiency. He has successfully led major version upgrades of ServiceNow, orchestrating end-to-end upgrade management, planning, testing, and maintenance, ensuring a seamless transition across enterprise environments. Before his tenure at Rackspace, Venkata held key roles as a Software Development Engineer and Senior Systems Analyst at leading organizations such as eData Software Services, Verizon Data Services, and Tech Mahindra. At Verizon, he played a critical role in Telecom Product Development, managing order-to-billing transformation, release management, and functional validation for customer integration projects. His expertise in automation, web services testing, and enterprise-wide risk assessments greatly enhanced telecom service delivery models. At eData Software Services, Venkata specialized in Amex Credit Card’s Member Rewards Program, focusing on SaaS applications and risk/vulnerability workflows. His strategic analysis skills allowed him to transform business needs into functional and technical solutions, ensuring high-performance application development. His contributions to user acceptance testing, UI automation, and Agile-based service delivery helped streamline customer service operations and enhance product quality. Venkata’s tenure at Rackspace US Inc. has been marked by impactful contributions in business intelligence, cloud service governance, and security operations. He has successfully implemented ServiceNow security incident response (SIR), IT GRC, vulnerability response, and vendor risk management frameworks. His business intelligence acumen has driven the development of enterprise-wide ITSM data analysis solutions, integrating ServiceNow with Qlik and Tableau for risk, problem, and incident management reporting. A seasoned Agile and SAFe practitioner, Venkata has led numerous ART PI planning sessions, feature demos, and program backlog reviews, ensuring continuous improvement in Agile execution. His deep understanding of risk mitigation strategies, compliance assessments, and governance frameworks, including PCI, GDPR, and SOX, has positioned him as a thought leader in enterprise IT security. Beyond his technical expertise, Venkata is a committed mentor and team leader. He actively fosters a culture of collaboration, recognizing team achievements through SPOT awards and continuous engagement in sprint retrospectives. His emphasis on work-life balance and professional growth has contributed to the development of high-performing teams that deliver exceptional business outcomes. His educational background is equally impressive, with multiple postgraduate degrees, including a Master of Science in Software Engineering from BITS Pilani and a Master of Science in Computer Science from S.V. University. Additionally, he holds a Postgraduate Program in Cloud Computing from UT Austin and a Postgraduate Diploma in Business Management from the University of Hyderabad. His extensive certifications, including PMP, Certified ServiceNow Administrator, Certified Salesforce Administrator, Certified Scrum Master, SAFe Agilist, and ITIL 4.0, further solidify his expertise in enterprise IT and Agile project management. Throughout his career, Venkata has received numerous accolades, including the ITS Quarterly Impact Award for excellence in ServiceNow SaaS implementation and Agile project delivery. His ability to drive digital transformation, optimize IT operations, and enhance customer experiences has made him a highly sought-after expert in the IT industry. Venkata’s passion for innovation extends beyond the corporate world. He actively volunteers for the Food Bank of San Antonio, mobilizes non-profit donation drives, prepares meals for child services and elderly families, and participates in community development initiatives. His dedication to both professional excellence and social responsibility highlights his commitment to making a meaningful impact in both technology and society. In summary, Venkata Subramanya Vedagiri is a transformative leader in IT SaaS implementations, Agile project management, and business intelligence. His extensive experience, strategic vision, and technical expertise continue to drive innovation, efficiency, and success in enterprise IT landscapes worldwide. His commitment to leadership, mentorship, and community service ensures that his influence extends far beyond the workplace, leaving a lasting legacy in the technology industry.